Billing

What it does

The Billing page shows your current plan, how many minutes you have used in the current billing period, a cost summary, and your invoice history. It is a read-only view for most users — plan selection, payment setup, and cancellation are handled by your account administrator.

If you are the administrator setting up billing for the first time, this page is also where you choose a plan, generate a payment link, and confirm that payment has gone through.

How to get there

In the left sidebar, click Settings. Then click Billing in the Settings submenu. The URL will be /tenants/[your-id]/settings/billing.

You can also reach it from the Dashboard — the Usage Meter card at the top of the dashboard links directly to the Billing page.

Step-by-step

Viewing your plan and usage

Once your subscription is active, the Billing page shows:

• Plan badge — your current tier (Starter, Pro, or Custom) displayed prominently at the top of the page.
• Usage meter — a progress bar showing what percentage of your included minutes you have used in the current billing period. The label shows the exact count, for example “67 of 100 minutes used.”
• Cost summary — a breakdown of your current charges: your base monthly fee, any per-minute charges, and overage fees if you have gone over your included minutes.
• Invoice history — a list of past invoices with dates and amounts.

Choosing a plan (administrators only)

If your account has not been set up with a plan yet, you will see three plan cards to choose from:

Select the plan that matches your expected call volume. If you are unsure, start with Starter — you can change plans later. Click the plan card to select it, then enter a billing email address in the Billing Email field and click Create Subscription.

For Custom plans, additional pricing fields appear after selecting Custom. Fill in the monthly fee, included minutes, and overage rate as agreed with your Azumo account manager, then click Create Subscription.

Completing payment

After clicking Create Subscription, a payment link is generated. You will see three buttons:

• Copy Link — copies the secure checkout URL to your clipboard so you can paste it elsewhere
• Open Link — opens the Stripe checkout page directly in your browser
• Email Link — sends the checkout link to the billing email address you entered

The checkout link is hosted by Stripe, Azumo’s payment processor. Clicking it takes you to a secure page where you enter a credit or debit card. The page expires after 24 hours — if the link expires before payment is completed, use the Regenerate button to create a fresh link.

The Billing page checks for payment confirmation automatically every 15 seconds. Once the card is charged successfully, the page updates to show your active plan without requiring a refresh.

Trial period

Every new account includes a 7-day free trial with 60 minutes of call time included. No credit card is required to start your trial. At the end of the 7 days, your receptionist will pause until a plan is set up and payment is confirmed. Calls made during the trial count toward your first billing period if you continue.

How overage works

If your calls exceed the minutes included in your plan, additional usage is billed at your plan’s overage rate — $0.85 per minute on Starter, $0.78 per minute on Pro. Overage charges are added in $10 increments: you will not see a charge for $0.43 — instead, overages accumulate until they reach $10, at which point a $10 charge is added to your next invoice. This continues in $10 steps for as long as you are over your included minutes.

For example, on the Starter plan: if you use 112 minutes in a month, you have 12 overage minutes at $0.85 each = $10.20. That rounds up to two $10 increments, so your overage charge is $20 on top of your $79 base fee.

If you regularly go over your included minutes, upgrading to Pro gives you 200 minutes at a lower overage rate.

Cancelling your subscription

Cancelling is handled by your account administrator. To request cancellation, contact your administrator directly, or email support@azumo.com.

When a subscription is cancelled, your phone number is released and billing stops. Any calls in progress at the time of cancellation are not affected, but your receptionist will stop answering new calls once the cancellation takes effect.

Tips

Check usage before the end of your billing period. The usage meter on both the Dashboard and the Billing page updates in real time. If you are approaching your included minutes with several days left in the period, you may want to ask your administrator about upgrading to Pro before overage charges accumulate.

Keep your billing email accessible. The payment link is sent to the billing email address entered during setup. Make sure that address is one your team can access — if the link expires or needs to be resent, you will need to retrieve it from that inbox.

Stripe is Azumo’s payment processor. The checkout page will show Stripe’s branding. This is expected — Azumo uses Stripe to securely handle all payment card data. Azumo itself never stores your card number.

Plan changes do not restart your billing period. If you upgrade mid-cycle, the new rate takes effect on your next billing date. Discuss timing with your administrator if you are concerned about prorating.

Troubleshooting

The Billing page shows my plan but the usage meter is empty. Usage data may take a few minutes to appear after your first call. If the meter stays empty after several calls, try refreshing the page. If it remains blank, contact support@azumo.com.

The payment link says it has expired. Checkout links are valid for 24 hours. If yours has expired, your administrator can click Regenerate on the Billing page to create a new one. The new link will also be valid for 24 hours.

I completed payment but the page still shows “pending.” The page polls for confirmation every 15 seconds and should update within a minute of payment. If it does not update after a few minutes, try refreshing the page. If it still shows pending, contact support@azumo.com with your billing email address and we can confirm the payment on our end.

I did not receive the payment email. Check your spam or junk folder. The email comes from Stripe on behalf of Azumo. If it is not there after a few minutes, ask your administrator to click Email Link again from the Billing page, or use Copy Link and send it to you directly.

I see overage charges I did not expect. Open the cost summary on the Billing page to see the breakdown. Overage is charged at $0.85/min (Starter) or $0.78/min (Pro) in $10 increments once you exceed your included minutes. If the charges do not match what you expect, email support@azumo.com with your account name and billing period.

I need to change my plan. Plan changes are made by your account administrator. If you are the administrator, contact support@azumo.com to request a plan change. We will update the plan on our end and send a new invoice if there is a difference in fees.

I want to cancel but I am not the administrator. Contact your administrator and ask them to reach out to support@azumo.com. Cancellations require administrator authorization.

Related

• Getting Started — the setup wizard includes plan selection as Step 6
• Dashboard — the Usage Meter card on the dashboard gives a quick view of your current minute usage
• Settings — general account settings, also accessible from the Settings menu