Dashboard

What it does

The Dashboard is your home base. It shows you at a glance whether your AI receptionist is active, how many calls it has handled today, how much of your monthly plan you have used, and a quick log of the most recent calls. Everything updates automatically when you open the page.

How to get there

Click Dashboard in the left sidebar. It is the first item, with a grid icon. The page opens directly after you log in.

Step-by-step

Reading the cards

Agent Status Shows whether your receptionist is currently Active or Paused, with a colored badge. Active means the receptionist is answering calls. Paused means calls are not being handled — check your Agent Configuration page if this is unexpected.

Today’s Calls The large number is calls received today. Below it is the all-time total. This count updates in real time.

Usage Meter A progress bar showing what percentage of your plan’s included minutes you have used this billing period. For example, if you are on the Starter plan (100 included minutes) and have used 43 minutes, the bar shows 43%. When you approach 100%, your plan will continue working and overage charges apply automatically.

Reading the Recent Calls list

The five most recent calls appear here. Each row shows:

Caller name — the name the receptionist identified, or the caller’s phone number if no name was captured
Summary — a one-sentence summary of what the caller needed
Status badge — the outcome (e.g., message taken, transferred, missed)
Duration — how long the call lasted

To see the full transcript, audio recording, or sentiment detail for any call, click View all calls (or go directly to Call History).

During onboarding

If you have not yet completed setup, a banner appears at the top of the Dashboard with a button labeled Complete Setup. Click it to open the setup checklist and get your receptionist live. The banner disappears once setup is finished.

Navigating from the Dashboard

View all calls — opens the full Call History page with search and filters
Billing link in the sidebar under Settings — opens Billing to view your plan and usage detail

New call indicator

The Calls item in the left sidebar shows a small blue dot when new calls have arrived since you last visited that page. The dot updates every 30 seconds — you do not need to refresh to see it.

Tips

Check the Usage Meter mid-month. If you are tracking above your included minutes early in the billing period, consider upgrading your plan before overage charges accumulate.
The Recent Calls list only shows five calls. If you are looking for a specific caller or time range, go to Call History where you can search and scroll through the full history.
The Dashboard loads your account data automatically every time you open it. If a card looks stale, a hard refresh (Cmd+R on Mac, Ctrl+R on Windows) will reload everything.

Troubleshooting

Agent Status shows “Paused” but I did not pause it. Your plan may be paused at the account level. Contact support at support@azumo.com to check your account status.

Today’s Calls shows zero but I know calls came in. The count resets at midnight in your account’s configured timezone. Calls from yesterday will not appear in the “Today” count. Go to Call History to see all calls regardless of date.

Usage Meter shows a much higher percentage than expected. Each call consumes minutes based on call duration, not number of calls. A single 10-minute call uses 10 minutes of your plan. Review your recent calls in Call History to see individual durations.

The activation banner will not go away. The banner appears until your receptionist has a phone number provisioned and is fully active. Contact support at support@azumo.com to complete phone number setup.

The sidebar blue dot is not going away. Visit the Calls page. The dot clears once you have opened that page after new calls arrived.

Call History — full call log with search, transcripts, and recordings
Agent Configuration — pause or resume your receptionist, edit its behavior
Billing — view your plan, usage detail, and invoices
Business Hours — control when your receptionist is available

First-Time Setup Managing Calls